Privacy policy

Last updated: July 3, 2026

1. OVERVIEW

Avon Controls Ltd (“we”, “us”, “our”) operates this website and online store, including all related services, content, features, tools and products (the “Services”).

Our website is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products to you.

This Privacy Policy explains how we collect, use, store and share your personal data when you:

• visit our website
• make a purchase
• create an account
• contact us
• otherwise interact with our Services

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply in relation to personal data.

By using our website, you confirm that you have read and understood this Privacy Policy.

2. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

Contact Information

• Name
• Billing address
• Delivery address
• Email address
• Telephone number

Payment Information

• Payment method details (processed securely via third-party providers)
• Transaction and order details

We do not store full card details on our systems.

Account Information

• Username and password
• Account preferences

Transaction Information

• Products viewed
• Items added to basket
• Orders placed, returns, cancellations

Communications

• Customer service enquiries
• Emails and messages sent to us

Technical Data

• IP address
• Device and browser information
• Operating system
• Network data

Usage Data

• Website browsing behaviour
• Pages viewed
• Interaction with features

3. HOW WE COLLECT YOUR DATA

We collect personal data:

Directly from you

When you:

• place an order
• create an account
• contact us
• sign up to marketing

Automatically

Through:

• cookies
• Shopify platform technology
• analytics tools

From third parties

Including:

• payment providers
• delivery partners
• fraud prevention services

4. HOW WE USE YOUR PERSONAL DATA

We process your data under UK data protection law on the following legal bases:

(a) Contract performance

To:

• process and fulfil orders
• manage payments
• deliver goods
• handle returns and refunds
• provide customer support

(b) Legitimate interests

To:

• improve our website and services
• prevent fraud
• analyse performance
• develop products
• send relevant communications

(c) Legal obligations

To comply with:

• tax laws
• accounting requirements
• regulatory obligations

(d) Consent

Where required, for:

• marketing communications
• certain cookies
• personalised advertising

You may withdraw consent at any time.

5. MARKETING

We may send you marketing communications where permitted under UK law (including PECR).

These may include:

• product updates
• offers and promotions
• company news

You can opt out at any time by:

• clicking “unsubscribe” in emails
• contacting us directly

We will still send essential transactional emails (e.g. order updates).

6. COOKIES

We use cookies and similar technologies to:

• operate our website
• remember preferences
• analyse performance
• improve user experience
• support marketing and advertising

You can control cookies through your browser settings and our cookie banner.

Some cookies are placed by Shopify and third-party providers.

7. DISCLOSURE OF PERSONAL DATA

We may share your data with:

Service providers

Including:

• Shopify
• payment processors
• couriers and logistics companies
• IT and hosting providers
• analytics providers

Business partners

For marketing and advertising (where lawful).

Legal authorities

Where required by law or to protect our legal rights.

Business transfers

In the event of a merger, acquisition, or restructuring.

8. INTERNATIONAL TRANSFERS

Some providers (including Shopify) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards such as:

• UK International Data Transfer Agreements
• Standard Contractual Clauses
• adequacy regulations where applicable

9. DATA RETENTION

We retain personal data only as long as necessary:

• Orders: up to 6 years (legal/tax requirements)
• Accounts: while active
• Marketing: until you opt out
• Support queries: typically 24 months

10. YOUR RIGHTS

Under UK GDPR, you have rights including:

• access
• correction
• deletion
• restriction
• objection
• portability
• withdrawal of consent

You may also complain to the ICO: https://ico.org.uk

11. SECURITY

We use appropriate measures to protect your data, but no system is completely secure.

12. CHILDREN

Our website is not intended for individuals under 16 years of age.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted here with a revised date.

14. CONTACT US

Avon Controls Ltd
7C Hanham Hall, Whittucks Road
Hanham, Bristol BS15 3FR
United Kingdom

Email: sales@avoncontrols.co.uk
Telephone: 0117 427 8956

We are the data controller of your personal data.