Shipping policy
SHIPPING & DELIVERY POLICY — AVON CONTROLS LTD
Last updated: 3 July 2026
1. OVERVIEW
This Shipping & Delivery Policy explains how Avon Controls Ltd (“we”, “us”, “our”) processes, dispatches and delivers orders placed through our website.
This policy forms part of our Terms of Service and should be read alongside our Returns & Refund Policy.
2. PROCESSING ORDERS
Orders are typically processed during standard business hours (Monday to Friday, excluding public holidays).
Once your order has been placed, you will receive an order confirmation email.
Orders are processed only after payment has been received and authorised.
We reserve the right to delay or refuse dispatch where:
- payment has not cleared
- fraud checks are required
- stock is unavailable
- additional verification is needed
3. DELIVERY TIMES
Delivery times shown on our website are estimates only unless explicitly stated otherwise.
Typical delivery times may vary depending on:
- product availability
- manufacturing lead times
- courier schedules
- delivery location
While we aim to meet estimated delivery times, delays may occur for reasons outside our control.
We will notify you where we become aware of a significant delay affecting your order.
4. DELIVERY CHARGES
Delivery charges are calculated at checkout and will be clearly displayed before you complete your purchase.
In some cases, delivery may be:
- free over a certain order value
- charged based on weight, size or destination
- subject to special handling fees for bulky or heavy items
5. SHIPPING METHODS
We use third-party courier and logistics providers to deliver orders.
Depending on your order, this may include:
- standard courier delivery
- pallet delivery for heavy or industrial goods
- specialist freight carriers where required
Once goods have been handed to the courier, delivery is outside our direct control.
6. RISK AND OWNERSHIP
For consumer purchases, risk in the goods passes to you once the goods are delivered to the address you provided.
For business customers, risk passes upon delivery or collection, unless otherwise agreed in writing.
Ownership of goods remains with Avon Controls Ltd until full payment has been received.
7. DELIVERY ISSUES
If there is an issue with your delivery, such as:
- goods not arriving
- incorrect items received
- damaged packaging or goods
- missing items
you must notify us as soon as reasonably possible.
We recommend checking all deliveries immediately upon receipt.
8. DAMAGED OR LOST GOODS
If goods arrive damaged or appear to be lost in transit, please contact us promptly at:
📧 sales@avoncontrols.co.uk
Where appropriate, we may:
- replace the item
- arrange a replacement delivery
- investigate with the courier
- issue a refund where necessary
We may require photographic evidence of damage to process claims.
9. DELIVERY RESTRICTIONS
We reserve the right to refuse delivery to certain locations where:
- courier services are unavailable
- access is restricted
- delivery would be unsafe or impractical
If this affects your order, we will contact you to arrange an alternative solution.
10. MISSED DELIVERIES
If delivery is attempted but you are unavailable, the courier may:
- attempt redelivery
- leave a delivery card
- leave the parcel in a safe place (where permitted)
- return the item to us
Additional charges may apply if re-delivery is required due to failed delivery attempts caused by incorrect or incomplete address information.
11. INTERNATIONAL DELIVERY
Where international delivery is offered:
- additional customs duties, taxes or import charges may apply
- these charges are the responsibility of the customer unless otherwise stated
- delivery times may be longer due to customs processing
We are not responsible for delays caused by customs authorities.
12. FORCE MAJEURE (DELIVERY DELAYS)
We are not liable for delays or failure to deliver caused by circumstances outside our reasonable control, including:
- severe weather
- courier disruption
- strikes or industrial action
- supply chain issues
- government restrictions
- natural disasters
In such cases, we will deliver as soon as reasonably practicable.
13. CUSTOMER RESPONSIBILITY
It is your responsibility to ensure that:
- the delivery address provided is accurate and complete
- someone is available to receive delivery where required
- access is available for delivery vehicles where applicable
We are not responsible for delays or losses caused by incorrect delivery details provided by you.
14. CONTACT US
If you have any questions about shipping or delivery, please contact:
Avon Controls Ltd
BUSINESS ADDRESS
UNIT 44A Avondale Business Centre, Woodland Way, Bristol, BS15 1AW
REGISTERED ADDRESS
7C Hanham Hall, Whittucks Road
Hanham, Bristol BS15 3FR
United Kingdom
📧 sales@avoncontrols.co.uk
📞 0117 427 8956